Mert Ünsal is a Senior Technical Customer Success Manager at Atlassian, part of the Technical Adoption Success team with a focus on AI implementation. With over seven years of experience in Atlassian solutions and a specialization in the ITSM domain, Mert blends deep technical expertise with strategic vision to guide organizations through complex digital transformations, streamlining workflows, and fostering operational excellence. Today, Mert leverages his passion for technology and innovation to empower teams to unlock the full potential of AI and Rovo agents in Atlassian ecosystem.