Eugene Polgar has over 20 years of management consulting experience helping customers implement and achieve Enterprise Service Management (ESM), IT Service Management (ITSM), and IT Operations Management (ITOM). Eugene has led and implemented well over a hundred service management programs and projects for global customers across all industries. Eugene uses technology is an important enabler and catalyst for innovation which combines process optimization, operating model design, governance, and now artificial intelliegence, to achieve value realization. Eugene is currently a Senior Principal Product Manager for Atlassian focused on product management, strategy, roadmap planning, and helping customers obtain value realization.