Alvin Rodis is passionate about IT service management, business systems optimization, and software development operations. With experience at OpenGov, Herzum, and Trading Technologies, he has helped teams streamline operations, implement Jira Service Management (JSM) solutions, and enhance software development workflows with Jira Software. At OpenGov, Alvin works across ITSM and software development teams, driving automation, change management improvements, and Atlassian ecosystem optimization. He specializes in Jira administration, service desk transformation, workflow automation, and process alignment, ensuring teams can deliver efficiently at scale.