Trina Berks is a dynamic leader specializing in maximizing the strategic value of enterprise platforms and driving organizational velocity at scale. With over 17 years in the IT industry, Trina owns the Enterprise Applications team at Arrive Logistics, which includes overseeing the Atlassian System Administrators and governing all new application onboarding, renewals, and ITSM standardization. A certified ITIL v3 Foundation specialist, Trina brings operational depth from managing large, high-velocity service desk teams, successfully transforming service delivery through process improvement. Trina shares practical strategies for accelerating incident resolution and leveraging platforms like Jira Service Management to achieve a competitive advantage. Trina lives in Austin, TX, with her wife, Madison, son, Ledger, and 2 dogs, Milo and Hank. She is a fitness enthusiast and a DIY hobbyist.