Your AI wingman for modern service management

In a constantly evolving landscape of digital technologies, XALT stands by your side as a reliable partner. From IT Service Management and Enterprise Service Management to customer portals, our “Elevate, Execute, Empower” approach helps you modernize service processes, relieve employees, and sustainably delight your customers.

Why XALT is the right partner for your service management

Elevate – We rethink service strategy
We start by truly understanding your organization and its specific requirements – across business, organizational, and technical dimensions. We combine this insight with established best practices and recognized standards to develop a tailored service management concept: free of unnecessary complexity, yet sustainable, future-proof, and “ready for AI & automation” from day one, so you can adopt new technologies step by step and realize tangible value.

Execute – We deliver automated, intelligent services
At XALT, we focus on implementing highly automated, AI-enabled service solutions with a clearly optimized cost–benefit ratio. We only deliver what makes real sense for your business and design solutions, so that they can be evolved and extended with minimal effort. We optimize workflows across areas such as incident, request, change, and problem management, reduce manual work, and lower the cognitive load on service desk employees. The result: faster handling, fewer tickets, and higher satisfaction for users and teams.

Empower – We enable teams to live the service
Adoption of new service processes and tools is at the heart of our philosophy. That’s why we consistently design our solutions around users’ needs – not the other way around. Through targeted change management, training, and enablement formats, we ensure that your employees not only work with the new solutions but also understand them and actively help shape them – and perhaps even come to love them. This is how we embed modern service management sustainably in your organization.