Whether in IT operations, IT support, or delivering services to colleagues or customers, you’ve heard of AI's benefits. However, adopting AI requires balancing functional outcomes with governance, security, and data quality, making it hard to know how AI aligns with business objectives, or where to start. In this 90-minute workshop, collaborate with peers on practical strategies for tackling business challenges with AI. Plus, hear the latest AI trends in service management so you can differentiate between the hype and practical applications that create genuine value.