Roll up your sleeves and get your CSM environment ready for action. In this guided, hands-on lab, you’ll configure your organization’s customer service hub—from customizing your support site and setting up channels and request forms, to connecting Confluence knowledge and launching your AI Agent. We’ll walk through best practices for optimizing your AI responses over time so your team can deliver faster, smarter support from day one. By the end of this session you'll have the tools you need to deploy a CSM instance to your support team.