Richard Crampton is a seasoned ITSM solution engineer at Atlassian, bringing over a decade of experience in IT service management and consulting using Atlassian products. Richard is passionate about leveraging technology to solve complex business challenges and is dedicated to helping clients achieve their strategic goals through effective ITSM solutions. In addition to the technical and business-focused skills, Richard regularly enjoys sharing his knowledge through webinars, panels and speaking engagements. He believes in the power of community and actively participates in industry forums to exchange ideas and best practices.