Dimitri Elzer is an accomplished IT leader with extensive experience in infrastructure, cloud services, and IT security. As Team Lead, Core IT infrastructure & Cloud Servcies at New Work SE, he oversees an international team responsible for managing a complex IT landscape serving approximately 1,500 users. His expertise spans both traditional system administration and modern workplace solutions, including Atlassian and Microsoft 365. In 2024, he and his team successfully introduced Jira Service Management within New Work SE for their department, subsequently encouraging other teams - such as HR and Platform teams - to adop tthe platform. Dimitri firmly believes that quick, accurate, and tailored service should be the guiding principles of any service-oriented unit. This approach not only minimizes frustration on both ends but also fosters a more efficient, engaged, and satisfied workforce.