Kate Brenden is an IT Manager at Rover, where she leads a global team in providing excellent customer service and technical support. Her career in technology support spans over a decade, with previous roles at Zillow Group and Seattle Pacific University.
Kate’s experience is centered on improving IT service delivery by enhancing process scalability, implementing user self-service solutions, and tracking team KPIs to align with departmental goals. Her practical expertise in managing large-scale user support provides key insights into service and asset management.