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BEGIN:VEVENT
UID:c416701d66b72d2682b4a5d36e0384b90c491124@swoogo.com
DTSTAMP:20260819T211808Z
DESCRIPTION:In this session\, discover how Atlassian’s Customer Support Ser
 vices (CSS) partnered with the Customer Service Management (CSM) product t
 eam to lead a groundbreaking transformation in customer support—powered by
  AI. Acting as “Customer 0\,” CSS played a critical role in shaping the de
 velopment of the CSM AI Agent\, resulting in a hybrid support model that c
 ombines human expertise with intelligent automation in one of the most com
 plex support organizations in the world - Atlassian.\n\nWhile we'll share 
 success metrics\, we'll also share the human and operational story behind 
 the transformation. You’ll learn how the team embraced experimentation\, d
 eveloped new skills\, and reimagined what modern support looks like.  Whet
 her you’re just beginning your AI journey or looking to refine it\, this t
 alk offers actionable insights for evolving support with a sharp focus on 
 customer happiness\, not just deflection.\n\nKey takeaways: \n\n 	* Learn h
 ow the latest AI technologies are redefining customer service—and what’s n
 ext.\n 	* Hear how Atlassian upskilled its CS teams\, experimented effectiv
 ely\, and led a successful support transformation to see $10M in annual co
 st savings\, a 50%+ resolution rate via AI\, and a notable 10% reduction i
 n support workload while maintaining a best-in-class 96.15% customer satis
 faction score for AI-enhanced interactions.\n 	* Understand why success isn
 ’t just about automation or cost savings\, but about solving problems and 
 delivering better customer outcomes and how you can evolve your support pr
 actices for the better.
DTSTART:20251006T220000Z
DTEND:20251006T220000Z
LAST-MODIFIED:20260819T211808Z
LOCATION:https://events.atlassian.com/teameurope-digital/v/s-3411390
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:Transforming Atlassian support with the Customer Service Management
  app
TRANSP:OPAQUE
X-ALT-DESC;FMTTYPE=text/html:<p>In this session\, discover how Atlassian’s 
 Customer Support Services (CSS) partnered with the Customer Service Manage
 ment (CSM) product team to lead a groundbreaking transformation in custome
 r support—powered by AI. Acting as “Customer 0\,” CSS played a critical ro
 le in shaping the development of the CSM AI Agent\, resulting in a hybrid 
 support model that combines human expertise with intelligent automation in
  one of the most complex support organizations in the world - Atlassian.</
 p>\n<p>While we'll share success metrics\, we'll also share the human and 
 operational story behind the transformation. You’ll learn how the team emb
 raced experimentation\, developed new skills\, and reimagined what modern 
 support looks like.  Whether you’re just beginning your AI journey or look
 ing to refine it\, this talk offers actionable insights for evolving suppo
 rt with a sharp focus on customer happiness\, not just deflection.</p>\n<p
 >Key takeaways: </p>\n<ul>\n<li>Learn how the latest AI technologies are r
 edefining customer service—and what’s next.</li>\n<li>Hear how Atlassian u
 pskilled its CS teams\, experimented effectively\, and led a successful su
 pport transformation to see $10M in annual cost savings\, a 50%+ resolutio
 n rate via AI\, and a notable 10% reduction in support workload while main
 taining a best-in-class 96.15% customer satisfaction score for AI-enhanced
  interactions.</li>\n<li>Understand why success isn’t just about automatio
 n or cost savings\, but about solving problems and delivering better custo
 mer outcomes and how you can evolve your support practices for the better.
 </li>\n</ul>
BEGIN:VALARM
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ACTION:DISPLAY
DESCRIPTION:In this session\, discover how Atlassian’s Customer Support Ser
 vices (CSS) partnered with the Customer Service Management (CSM) product t
 eam to lead a groundbreaking transformation in customer support—powered by
  AI. Acting as “Customer 0\,” CSS played a critical role in shaping the de
 velopment of the CSM AI Agent\, resulting in a hybrid support model that c
 ombines human expertise with intelligent automation in one of the most com
 plex support organizations in the world - Atlassian.\n\nWhile we'll share 
 success metrics\, we'll also share the human and operational story behind 
 the transformation. You’ll learn how the team embraced experimentation\, d
 eveloped new skills\, and reimagined what modern support looks like.  Whet
 her you’re just beginning your AI journey or looking to refine it\, this t
 alk offers actionable insights for evolving support with a sharp focus on 
 customer happiness\, not just deflection.\n\nKey takeaways: \n\n 	* Learn h
 ow the latest AI technologies are redefining customer service—and what’s n
 ext.\n 	* Hear how Atlassian upskilled its CS teams\, experimented effectiv
 ely\, and led a successful support transformation to see $10M in annual co
 st savings\, a 50%+ resolution rate via AI\, and a notable 10% reduction i
 n support workload while maintaining a best-in-class 96.15% customer satis
 faction score for AI-enhanced interactions.\n 	* Understand why success isn
 ’t just about automation or cost savings\, but about solving problems and 
 delivering better customer outcomes and how you can evolve your support pr
 actices for the better.
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