Imagining AI service management

In the digital age, end users expect a lot more from their IT services and support experiences. Recent and future generations of knowledge workers expect modern, consumer-friendly support channels and engagement. The last 20 years have seen a fundamental shift with IT moving from a focus on infrastructure management to product management, and now to user experience management. Whether the end user is seeking support through email, a web portal, or an internal chat tool, they will not suffer poor experience lightly, often choosing to reduce productivity or in the worst case choose to work elsewhere. In this roundtable, we’ll discuss the changing needs and expectations of end users and how Altassian’s solutions are designed for a modern support experience.