See the latest AI innovations in Jira Service Management, designed to help you deliver great employee and customer support in today’s digital and remote-first world. We’ll show you how Jira Service Management’s virtual agent can automate and proactively resolve service requests, so your team can focus on providing value to the business. Get a glimpse into new virtual agent advancements including the ability to generate quick replies, summarize conversations, and surface relevant context, like knowledge base articles.