Ryan Counts
Sr. Solution Engineer
Atlassian
Ryan is a Senior Solution Engineer at Atlassian, specializing in ITSM. In his 20+ years of experience in the industry, Ryan has worked his way up from service desk engineer to running support, service desk, and solution implementation teams at multiple organizations spanning the ITSM and ITOM markets. He enjoys helping organizations develop a strategy for improving their approaches to IT Service Management and Enterprise Service Management.
Ryan’s Sessions
Hidden
rcounts@atlassian.com
- GMT
Software development and IT teams in harmony
Jeremy Cooley,
Product Marketing Manager,
Atlassian
Jason D'Cruz,
Senior Product Manager,
Atlassian
Janine Lawrence,
UK Atlassian Practice Lead,
Devoteam UK
- GMT
Jira Service Management’s chart-topping hits
Vincent Wong,
Principal Product Manager, Jira Service Management,
Atlassian
Emily Dang,
Product Marketing Manager,
Atlassian
- GMT
ITSM Fireside Chat The Very Group
Robert Chatwani,
CMO,
Atlassian
Rob Crompton,
Head of Service Management,
The Very Group
- GMT
ITSM Fireside Chat Ossur
Robert Chatwani,
CMO,
Atlassian
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
In-person & digital
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Atlassian ITSM: Get in the groove
Joff Redfern,
Chief Product Officer,
Atlassian
Molly Bronstein,
Head of Product Marketing, Jira Service Management,
Atlassian
Shihab Hamid,
Head of Product Jira Service Management,
Atlassian
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Customers unplugged: Fireside chat featuring - Edenred & Arvato Systems
Camelia Bordencea,
Jira Administrator,
Edenred
Razvan Nechifor,
Jira Squad Leader,
Edenred
Cameron Deatsch,
Chief Revenue Officer,
Atlassian
Hannes Siebzehnrübl,
Chief Operating Officer, MultiCloud and Infrastructure,
Arvato Systems
- GMT
Rock-star tips to power up Jira Service Management
Ryan Counts,
Sr. Solution Engineer,
Atlassian
AJ Schmalenberger,
Head of Atlassian COE,
Cprime
- GMT
Give your help-seekers the ultimate VIP experience
Joe (Zhou) Sha,
Product,
Atlassian
Andew Homeyer,
Head of Engineering, Conversational Help,
Atlassian
Erin Collins,
Head of ITSM Practice,
Valiantys
- GMT
Jamming with Assets in Jira Service Management
Kevin Patterson,
Senior Solutions Engineer, ITSM,
Atlassian
Dorothea Linneweber,
Product Manager,
Atlassian
Andres Santamaria,
Atlassian Solution Engineer,
Eficode
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Beyond IT: Empower excellent service for all teams
Paul Buffington,
Principal Solution Business Strategist, ITSM,
Atlassian
Phill Fox,
Principal Customer Success Advocate,
Adaptavist
Richard Crampton,
Senior Solution Success Advocate,
Adaptavist
9:00 AM-10:00 AM GMT
Delivery
10:00 AM-11:00 AM GMT
Sales
Digital & on-demand
10:00 AM- GMT
Customers unplugged: Fireside chat
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
Rob Crompton,
Head of Service Management,
The Very Group
What Ryan is listening to
Music
Carnage Visors - The Cure
White Rabbit - Emiliana Torrini
White Rabbit - Emiliana Torrini