Erin Collins
Head of ITSM Practice
Valiantys
Erin Collins is the Global Head of ITSM Practice at Valiantys. She has spent over 23 years in IT service management across multiple industries, and evangelizes that ALL teams benefit from establishing a service mindset using thoughtful service management principles. Erin has dedicated her career to achieving positive experiences for both IT practitioners and their customers through ITSM & ITIL, Six Sigma, and Lean disciplines. Speaking in Bern in June this year, Erin said, “if you aren’t using Atlassian tools to manage the services you deliver, then you are missing out on an opportunity to deliver service delight.”
Erin’s Sessions
Hidden
erin.collins@valiantys.com
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Software development and IT teams in harmony
Jeremy Cooley,
Product Marketing Manager,
Atlassian
Jason D'Cruz,
Senior Product Manager,
Atlassian
Janine Lawrence,
UK Atlassian Practice Lead,
Devoteam UK
- GMT
Jira Service Management’s chart-topping hits
Vincent Wong,
Principal Product Manager, Jira Service Management,
Atlassian
Emily Dang,
Product Marketing Manager,
Atlassian
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ITSM Fireside Chat The Very Group
Robert Chatwani,
CMO,
Atlassian
Rob Crompton,
Head of Service Management,
The Very Group
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ITSM Fireside Chat Ossur
Robert Chatwani,
CMO,
Atlassian
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
In-person & digital
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Atlassian ITSM: Get in the groove
Joff Redfern,
Chief Product Officer,
Atlassian
Molly Bronstein,
Head of Product Marketing, Jira Service Management,
Atlassian
Shihab Hamid,
Head of Product Jira Service Management,
Atlassian
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Customers unplugged: Fireside chat featuring - Edenred & Arvato Systems
Camelia Bordencea,
Jira Administrator,
Edenred
Razvan Nechifor,
Jira Squad Leader,
Edenred
Cameron Deatsch,
Chief Revenue Officer,
Atlassian
Hannes Siebzehnrübl,
Chief Operating Officer, MultiCloud and Infrastructure,
Arvato Systems
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Rock-star tips to power up Jira Service Management
Ryan Counts,
Sr. Solution Engineer,
Atlassian
AJ Schmalenberger,
Head of Atlassian COE,
Cprime
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Give your help-seekers the ultimate VIP experience
Joe (Zhou) Sha,
Product,
Atlassian
Andew Homeyer,
Head of Engineering, Conversational Help,
Atlassian
Erin Collins,
Head of ITSM Practice,
Valiantys
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Jamming with Assets in Jira Service Management
Kevin Patterson,
Senior Solutions Engineer, ITSM,
Atlassian
Dorothea Linneweber,
Product Manager,
Atlassian
Andres Santamaria,
Atlassian Solution Engineer,
Eficode
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Beyond IT: Empower excellent service for all teams
Paul Buffington,
Principal Solution Business Strategist, ITSM,
Atlassian
Phill Fox,
Principal Customer Success Advocate,
Adaptavist
Richard Crampton,
Senior Solution Success Advocate,
Adaptavist
9:00 AM-10:00 AM GMT
Delivery
10:00 AM-11:00 AM GMT
Sales
Digital & on-demand
10:00 AM- GMT
Customers unplugged: Fireside chat
Valgeir Sigurðsson,
Sr. Application Engineer,
Össur
Rob Crompton,
Head of Service Management,
The Very Group
What Erin is listening to
Music
Route 66 - Depeche Mode
Joyride (Roxette)
Joyride (Roxette)
Podcasts
The Ultramarathon Mindset
The Dr. Louise Newsom Podcast
The Dr. Louise Newsom Podcast