Product Demos

Whether you’re an existing customer or exploring Jira Service Management for the first time, check out our product demos to explore features and functionality that will enable you to step up your ITSM game.

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Featured

Demo Library

Customers unplugged: Lufthansa Technik

Discover why Lufthansa Technik, a leading provider of aircraft maintenance and repairs, switched to Jira Service Management to deliver seamless support for all their subsidiaries.

How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Jira Service Management's chart-topping hits

Join us for an in-depth look at recent advancements in Jira Service Management. We’ll focus on updates that will help you rapidly resolve incidents, seamlessly deploy changes, and respond to requests at scale. Discover how to get your service to the top of the charts and ensure your development, IT operations, and business teams are jamming together.

Customers unplugged: CBS

See how the marketing team at CBS adopted enterprise service management with Jira Service Management to streamline complex processes.

How high-velocity teams fuel digital transformation

It’s not enough to develop great software and services quickly. You also need to deliver, operate, and support these products and services continuously and reliably. Learn how Atlassian is empowering high-velocity teams and building a future where development, IT, and business teams play in harmony.

How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

Mindville Insight for Jira Service Management Data Center

Join this webinar to learn how to get started with Mindville Insight for Jira Service Management Data Center.

Introducing Jira Service Management

Join this 20-minute webinar to learn all about Jira Service Management, the new ITSM capabilities, and get all of your questions answered by our in-house experts!

Common Use Cases & Top Tips

We reveal the most common ways Jira Service Management is used by our customers from our in-house ITSM expert, Ken Connally.

Deep Dive into Change Management

Join this webinar to learn how to get started with the new change management capabilities in Jira Service Management.

How high-velocity teams get value from Jira Service Management Premium

Accelerate IT transformation by finally breaking free of legacy ITSM solutions. Adopt Jira Service Management Premium to scale future-proof practices, such as modern incident and change management.

Exclusive: Live ITSM Expert Panel

Ever wanted to sit down with an Atlassian ITSM expert? Well now is your chance! Join us for this exclusive webinar where you can ask your burning IT Service Management questions to our expert IT panel.

Deep dive into Asset & Configuration Management with Mindville Insight

Walk through Mindville Insight, Atlassian’s asset and configuration management solution, now part of Jira Service Management Cloud Premium & Enterprise plans!

Customers unplugged: Saint-Gobain

See how one of the world’s oldest manufacturing and materials companies, Saint-Gobain, saved money and increased productivity by switching to Jira Service Management.

How high-velocity teams get value from Jira Service Management Premium

It’s not enough to develop great software and services quickly. You also need to deliver, operate, and support these products and services continuously and reliably. Learn how Atlassian is empowering high-velocity teams and building a future where development, IT, and business teams play in harmony.

Customers unplugged: Belong

Learn how Belong, Australia’s first certified carbon-neutral and internet provider, uses Jira Service Management to transform their service management processes to be customer-focused, automated, and aligned with more agile ways of working.

Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management, including group approvals, change calendar, and identifying relationships between incidents and changes.

ITSM backstage Q&A and closing

Drop by our Q&A session and hear Atlassian expert, Edwin Wong, answer all your service management questions.

Customers unplugged: Ginkgo Bioworks

Find out why Ginkgo Bioworks, a public synthetic biology company, chose Jira Service Management over legacy ITSM tools to support rapid innovation.

Introducing Jira Service Management

Join this 20-minute webinar to learn all about Jira Service Management, the new ITSM capabilities, and get all of your questions answered by our in-house experts!

Deep Dive into Change Management

Join this webinar to learn how to get started with the new change management capabilities in Jira Service Management.

How high-velocity teams get value from Jira Service Management Premium

Accelerate IT transformation by finally breaking free of legacy ITSM solutions. Adopt Jira Service Management Premium to scale future-proof practices, such as modern incident and change management.

Exclusive: Live ITSM Expert Panel

Ever wanted to sit down with an Atlassian ITSM expert? Well now is your chance! Join us for this exclusive webinar where you can ask your burning IT Service Management questions to our expert IT panel.

Common Use Cases & Top Tips

We reveal the most common ways Jira Service Management is used by our customers from our in-house ITSM expert, Ken Connally.

Deep dive into Asset & Configuration Management with Mindville Insight

Walk through Mindville Insight, Atlassian’s asset and configuration management solution, now part of Jira Service Management Cloud Premium & Enterprise plans!

Mindville Insight for Jira Service Management Data Center

Join this webinar to learn how to get started with Mindville Insight for Jira Service Management Data Center.

Opening act
How high-velocity teams fuel digital transformation

It’s not enough to develop great software and services quickly. You also need to deliver, operate, and support these products and services continuously and reliably. Learn how Atlassian is empowering high-velocity teams and building a future where development, IT, and business teams play in harmony.

Customers unplugged: Belong

Learn how Belong, Australia’s first certified carbon-neutral and internet provider, uses Jira Service Management to transform their service management processes to be customer-focused, automated, and aligned with more agile ways of working.

Customers unplugged: Ginkgo Bioworks

Find out why Ginkgo Bioworks, a public synthetic biology company, chose Jira Service Management over legacy ITSM tools to support rapid innovation.

Customers unplugged: Saint-Gobain

See how one of the world’s oldest manufacturing and materials companies, Saint-Gobain, saved money and increased productivity by switching to Jira Service Management.

Jira Service Management's chart-topping hits

Join us for an in-depth look at recent advancements in Jira Service Management. We’ll focus on updates that will help you rapidly resolve incidents, seamlessly deploy changes, and respond to requests at scale. Discover how to get your service to the top of the charts and ensure your development, IT operations, and business teams are jamming together.

ITSM backstage Q&A and closing

Drop by our Q&A session and hear Atlassian expert, Edwin Wong, answer all your service management questions.

Opening act
How high-velocity teams fuel digital transformation

It’s not enough to develop great software and services quickly. You also need to deliver, operate, and support these products and services continuously and reliably. Learn how Atlassian is empowering high-velocity teams and building a future where development, IT, and business teams play in harmony.

Customers unplugged: Belong

Learn how Belong, Australia’s first certified carbon-neutral and internet provider, uses Jira Service Management to transform their service management processes to be customer-focused, automated, and aligned with more agile ways of working.

Customers unplugged: Ginkgo Bioworks

Find out why Ginkgo Bioworks, a public synthetic biology company, chose Jira Service Management over legacy ITSM tools to support rapid innovation.

Customers unplugged: Lufthansa Technik

Discover why Lufthansa Technik, a leading provider of aircraft maintenance and repairs, switched to Jira Service Management to deliver seamless support for all their subsidiaries.

Jira Service Management's chart-topping hits

Join us for an in-depth look at recent advancements in Jira Service Management. We’ll focus on updates that will help you rapidly resolve incidents, seamlessly deploy changes, and respond to requests at scale. Discover how to get your service to the top of the charts and ensure your development, IT operations, and business teams are jamming together.

ITSM backstage Q&A and closing

Drop by our Q&A session and hear Atlassian expert, Edwin Wong, answer all your service management questions.

Customers unplugged: CBS

See how the marketing team at CBS adopted enterprise service management with Jira Service Management to streamline complex processes.

Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management, including group approvals, change calendar, and identifying relationships between incidents and changes.

[APAC Broadcast] Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management, including group approvals, change calendar, and identifying relationships between incidents and changes.

Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

[APAC Broadcast] Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

[APAC Broadcast] Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

[APAC Broadcast] How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.

How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

[APAC Broadcast] How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Unlocking the power of knowledge management

Dive deep into Jira Service Management’s native knowledge management capabilities and learn how to leverage the power of Confluence to help your teams collaborate seamlessly.

[APAC Broadcast] Unlocking the power of knowledge management

Dive deep into Jira Service Management’s native knowledge management capabilities and learn how to leverage the power of Confluence to help your teams collaborate seamlessly.

Supercharging your service management frontline with conversational ticketing

Join us for a webinar to learn about the power of Slack and Microsoft Teams-native service management. We’ll show you how Jira Service Management and Halp’s conversational ticketing functionality enables you to meet help-seekers where they already work to capture and manage requests with ease.

Supercharging your service management frontline with conversational ticketing

Join us for a webinar to learn about the power of Slack and Microsoft Teams-native service management. We’ll show you how Jira Service Management and Halp’s conversational ticketing functionality enables you to meet help-seekers where they already work to capture and manage requests with ease.

FAQ

The event is free, so any colleagues or peers may register to access the sessions.

The event will be broadcasted at 12:00pm EST (9:00am PST/6:00pm CEST), then available on-demand for viewing at any time.

The event will be available in English, and feature English captions only.

The event will be broadcasted, with a live Q&A, at the listed dates and times. After the event broadcasts, portions may be available for on-demand viewing.

Please reach out to webinars@atlassianevents.com with any questions you have around registration, technical support, and more.