With 15 years of ITSM consulting experience, Paul Buffington is passionate about helping customers embrace new ways of working. He leads the Americas ITSM solution engineering team at Atlassian focused on ITSM and DevOps innovations that help customers transform their service management practices. They’ve found that high-performing teams redefine the shape of modern ITSM by investing in strong team culture, embracing agile practices, and establishing a team structure that ships value fast.