In a world of digital transformation, Agile, and DevOps, the way that IT teams work is rapidly evolving. IT teams are looking beyond traditional ITSM tools to improve the way they work in a software-first world. How can we reach these teams with Atlassian's unique approach to IT?

In this session, we'll cover the practices, culture, and tools customers need to create a 'team-centric' ITSM solution that offers greater agility for the organization and meets the needs of the business.

We'll look at the most common IT practices and how to address them from business value, technical and demo perspective to open up a winning opportunity. These practices include self-service/request fulfillment, incident/problem, change, and configuration/asset. Learn how to combine Atlassian products and & marketplace apps to position Atlassian's solution experience vs. other ITSM solutions competitively. You'll learn how to run a demo play that helps customers realize the benefits of Atlassian team-centric approach to ITSM. You will also learn about valuable sales resources that you can share with customers that help them see the value that Atlassian's approach to IT offers.