"Don't #@!% the customer" and "Play, as a team" are two Atlassian values that resonate with Support Teams. Support teams' goal is always to help the customer - but sometimes being passionate is not good enough. They need a superhero's toolbox to get the job done!

In this session, Paweł Mazur, Product Manager at Spartez, and Maria Heij, Test & Support Manager at Refined, will show how you and your team can build an efficient and rewarding support experience for you and your customers. We'll cover both the technical tools (like scripting, Docker, browser dev tools, and more!) as well as the team processes which you can use to turn your support team into a team of superheroes.