Many enterprises have already made the strategic move to Jira Service Management. JSM is live — but critical ITSM data remains in ServiceNow. This session gives partners a repeatable 8-week blueprint to complete consolidation without downtime. Learn how phased coexistence, structured field-level mapping, and governed cutover reduce risk and unlock expansion revenue in Jira Service Management practices.

Customers see the platform and the cost advantage of 50–65% compared to ServiceNow, but they can't fully commit until their data is home. This session presents a partner-ready blueprint built by Exalate and Trundl for completing that transition in 8 weeks through:

• Phased coexistence architecture
• Structured field-level mapping
• Enterprise validation governance
• Risk-managed cutover

Attendees will see how Exalate's live-sync approach keeps both systems operational in parallel all the way to cutover day — eliminating the weekend downtime fear that kills consolidation projects before they start. They will also leave with a reusable transition framework, migration readiness checklist, and validation model designed to help partners confidently design, scope, and deliver enterprise ITSM transitions within the Atlassian ecosystem.

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Speakers:

• Kevi Yorston- Solution Engineering Manager Exalate (Integration Technology Marketplace Partner)
• Aaron Geister - Principal Solutions Architect Trundl (Atlassian Solution Partner & ITSM Migration Specialist)
• TBD customer
• TBD Atlassian

Exalate is an Atlassian Marketplace integration solution providing scriptable, field-level live-sync connectors between enterprise software development & ITSM systems — including ServiceNow, Zendesk, Azure DevOps, Asana, Freshservice — and Jira. Exalate's phased sync approach allows enterprises to consolidate onto JSM & Jira without disrupting live operations, maintaining full data integrity throughout.

Trundl is an Atlassian Solution Partner specializing in structured data migration and ITSM modernization across the Atlassian ecosystem. Our Rapid Deploy migration methodology enables organizations to achieve accelerated time‑to‑value through a streamlined, repeatable, and high‑quality delivery approach.

Together, they combine controlled data transition with a structured delivery methodology to help enterprises complete their move to Jira & Jira Service Management with governance, continuity, and confidence.

Full case: link