This track focuses on high-velocity service management with Teamwork Foundations layered-in. Participants will explore solution design best practices while using reference architecture that addresses common Enterprise Service Management use cases. Through collaborative workshops, you will design solutions and gain actionable insights to drive successful service management solution and unblock customer conversations.

Designed for: Practice Leads, Delivery Leads, Solution Architects, Consultants and Solutions Engineers

You’ll learn:

1. Best practices for addressing common solution selling and design challenges
2. Deeper understanding of Service Management use cases
3. Design solutions based on reference architectures