Deliver and support products and services at high velocity

A year ago, we put a spotlight on Bad Service Management (BSM), an affliction that has plagued enterprises for years.

The best-known cure for BSM? Replace legacy ITSM with Jira Service Management and bring dev, IT and business teams together to deliver exceptional service at high velocity.

See how our recent advancements in AI, incident management, asset management and more can help you stop BSM in its tracks. Hear how industry disruptors like iFood, Brooks Running, Ovo, and 24 Hour Fitness embrace technology to deliver outstanding service fast.

Key takeaways: 

1. Learn how we are reimagining the future of service management with innovations in AI.
2. See how our advancements in incident management and asset management will help you transform service delivery.
3. Hear how your peers are transforming their organizations to deliver exceptional service experiences.

Learn how newly integrated capabilities from our acquisition of AirTrack improve operational efficiency and drive data quality across IT asset and configuration management, security, operations, and more. Discover new opportunities for customers and partners to gain value from a modern approach to asset and configuration management.

Key takeaways:

• Learn about key capabilities, use cases, and details of Data Manager (formerly AirTrack) in Jira Service Management.
• See how enterprises can improve the accuracy and visibility across multiple stores of data.
• Hear from key product and partner leaders about the opportunity and roadmap ahead.

Explore how Jira Service Management’s latest AI innovations can help support and IT Ops teams deliver outstanding service at scale. Deep dive into new features like the virtual agent, AIOps alert grouping, AI-powered agent experiences, and more. Learn how your team can cut down on manual, tedious tasks to deliver better support, resolve incidents faster, and accelerate productivity.

Key takeaways:

• Get up to speed on Jira Service Management’s newest AI-powered features.
• Learn tips and tricks for delivering better service experiences using AI.
• Understand the ROI of adopting AI features across Jira Service Management.

Join us to hear Atlassian’s unique perspective on fueling growth and sparking innovation in an unpredictable landscape. We're excited to unveil the Atlassian System of Work, built on our Teamwork Graph and two decades of understanding how high-performing teams work. Connect work from mission to results, enhance team connection, and increase efficiencies with our System of Work.

Key takeaways: 

• Gain actionable strategies to foster alignment, facilitate connection, and promote autonomy in your organization.
• Understand how to utilize Atlassian solutions as a stepping stone for your organization’s transformation.
• Hear industry leaders' success stories of technological transformations that have positioned their organizations for continued success.

Join Publicis Sapient as they share their view on AI and how they are approaching it with a human-first POV. Hear examples of how AI is empowering their employees to be supercharged versions of themselves, and learn about other successes Publicis has achieved through its adoption.

Key Takeaways:

• How employees can use AI without being experts in prompt engineering
• Examples of how agents have transformed their teams

Dive into iFood’s solution for a unified incident management experience. Plus: get a glimpse at what’s coming next for incident management in Jira Service Management.

Key takeaways:

• Discover how iFood, a global leader in food delivery, uses Jira Service Management to keep their services running smoothly.
• See how Atlassian brings Dev and IT Ops teams together on the same platform to respond to, investigate, resolve, and learn from every major incident.
• Learn how Atlassian Cloud Enterprise supports companies with complex scaling, security, and governance needs while helping reduce licensing costs.