Eugenio seeks to establish a high performance autonomous team by exploring the best individual capabilities and facilitating their engagement with the business areas, empowering a performance and cost-efficiency culture to achieve the operational excellence. Strong Production Support Teams are focused on the stability of production environment by providing effective incident response and crisis management using observability tools and standards.
With more than 13 years of experience working with IT Support, Eugenio believes a solid team is built based in 3 main pillars: people, process and tooling.