Stop incidents from degrading your customer experience

Software development teams often default to a reactive approach to operational tasks. Now teams can use Jira Software alongside New Relic to create actionable remediation plans. Gain visibility into fixes with observability data to stop repeat incidents.

Key takeaways: 

  • Use the new incidents tab in Jira Software to proactively manage operational tasks.
  • After the heat of an incident, run a post-incident review with your teams and log follow-up actions as Jira issues to prevent future incidents.


Developer experience
Intended Audience
Technical User, Non-technical User, VP/Director, C-Level Executive, Power User
Deployment Method
Cloud, Data Center