Enterprise service management (ESM) goes beyond traditional IT service management (ITSM) to empower various departments, foster collaboration, and drive efficiency across the board. Join us as we explore how ESM can break down silos, increase efficiency (automation is your friend!), and improve the overall service experience. Key Takeaways: - Introduction to enterprise service management (ESM) - Building a service-oriented culture - Breaking down departmental silos - Identifying automation opportunities for better efficiency - Improving the service experiences for internal and external customer