Best practices for switching to Jira Service Management

What do Brooks Running and Applied Systems have in common? When it comes to service management, quite a bit! Hear directly from IT leaders on how these enterprise companies switched from ServiceNow to Jira Service Management for high-velocity service management.

Key takeaways:

  • Learn how leaders at Brooks Running and Applied Systems made the decision to replace ServiceNow and PagerDuty
  • Get a glimpse into how these companies drove process and tooling changes to request, incident, problem, change, and asset management
  • See the positive impacts they saw in the wake of the switch, from cost savings to increased customer satisfaction
  • Hear what they learned from their experiences along the way — and the advice they have for other leaders considering a switch to Jira Service Management
High velocity service management
Products & solutions
Jira Service Management
Intended Audience
VP/Director, C-Level Executive
Deployment Method
Cloud, Data Center