This session explores Atlassian's use of Jira Service Management to streamline operations and enable self-service capabilities. Learn how AI-driven features like Virtual Service Agent and AI Answers are reducing resolution times while maintaining accuracy and gain insights into the challenges, successes, and lessons learned along the way. 

Key Takeaways:

• Understand how AI empowers self-service capabilities to reduce resolution times and improve accuracy
• Learn how to navigate common challenges and maximize the impact of AI in service delivery