The IT support painkiller combo: Microsoft Teams + Jira Service Management. In this session, we�ll show how chat-based support with Teams enables faster resolutions and happier customers, all while maintaining full transparency. Discover built-in automations, AI-enhanced chat backups, and seamless integration of your JSM portal within Teams.Key takeaways: Start communicating with Microsoft Teams in JSM and customize your IT support use cases as your needs grow. Improve customer service with faster response times and simplified workflows. Enhance team efficiency with real-time collaboration and streamlined ticketing processes.