Jira tracks work, but the conversations that move it forward happen in Microsoft Teams and Outlook. Updates are shared in channels, decisions are made in chats, and meetings happen in calendars, while the Jira work item captures the final outcome.
In this session, we’ll show how to connect Microsoft 365 collaboration directly to Jira work items, so updates and discussions stay tied to the work automatically.
Key takeaways
- How to keep collaboration structured by default, so Jira reflects what actually happened
- How structured updates improve handoffs, visibility, and decision traceability
- How the same setup supports both Jira Software and Jira Service Management workflows
Tags
Apps & Collections
Jira, Jira Service Management, Jira Premium, Jira Cloud Enterprise, Integrations & Marketplace Apps, Service Collection, Software Collection
Intended Audience
Business Leader, Power User, IT Professionals, Leaders, Business Users, Builders, Technical User
Audience Learning Level
Intermediate
Deployment Method
Cloud, Data Center
Company Size
SMB, Enterprise
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