Across rapidly growing organizations, HR teams are under pressure to deliver world-class service at scale. In this session, Veralto reveals how they transformed a complex global HR support model into a streamlined experience using Jira Service Management, Rovo, and an intelligent Assets-driven design. You’ll get an inside look at how Veralto launched a modern, multilingual HR Service Management portal and knowledge base that empowers employees worldwide with a seamless support journey.

We’ll dive into how Veralto’s HR operations became smarter and more efficient through automation and integrations, like a Workday-to-Assets sync that brings rich, contextual employee data directly into Jira Service Management. You’ll also see how Rovo supercharges request assignment with routing that distributes work across teams, how Atlassian Analytics unlocks real-time HR KPIs, and how the entire ecosystem comes together to support a global workforce. If you’re exploring high-velocity service management beyond IT, or looking to elevate HR support, this is a session you don’t want to miss.

Key takeaways:

• How Veralto built a scalable, multilingual Global HR Service Management portal powered by Jira Service Management and Assets
• How Workday integration, Rovo, and Assets work together to enable intelligent, automated routing
• How to leverage Atlassian Analytics to measure HR performance, track KPIs, and drive continuous service improvement at scale