In this fast-paced theater session, Vincent Wong, Sr. Principal Product Manager at Atlassian, will demystify AI agent setup in Atlassian’s Customer Service Management app. From initial setup to ongoing optimization, you’ll learn the essential steps to launch your agent, improve its performance over time, and build the right support model around it. We’ll also explore how AI is reshaping team responsibilities and why new patterns of ownership, oversight, and continuous improvement are becoming critical to success.

Key takeaways:

• Experience a simple step-by-step approach to launching your first AI agent in Customer Service Management with confidence.
• Learn practical ways to improve quality, performance, and effectiveness over time.
• Explore a new way to think about ownership, oversight, and evolving team responsibilities as AI becomes part of support operations.
• Leave with real-world tips to help your AI agent deliver meaningful impact for your team and your customers.