Get a fast-paced 15‑minute demo of Atlassian’s new Customer Service Management app. You’ll see the core workflows, foundational capabilities, and key features that help your teams deliver excellent customer support, all powered by Atlassian’s Service Collection and AI‑driven platform.

We’ll walk through how agents work in CSM day to day, how requests flow through queues, automations, and AI assistance, and how CSM connects to the broader Atlassian platform so support teams can collaborate seamlessly with product, engineering, and operations.

Key Takeaways

• Understand the key components that constitute the CSM app (Customer Experience, AI Agent, Ticketing, and Customer Context)
• See how core CSM workflows and automations work together to help agents respond faster and collaborate seamlessly across teams
• Learn how CSM fits into the broader Service Collection (alongside Jira Service Management, Assets, and Rovo Agents) to deliver modern, AI‑powered customer support