AI is rewriting the rules of employee service – is your team ready? Go beyond the hype and see how AI agents can deliver faster, more personal support while reducing load on your teams.

In this session, we'll deep dive into the art of the possible with Rovo Service, Service Collection's powerful AI agent for employee support, including how to unlock accelerated request resolution, seamless self-service, and intelligent employee onboarding workflows. We’ll demo top use cases and walk through practical, step‑by‑step ways to deploy AI agents for faster response times, less manual work, and better outcomes – so your team can focus on higher‑value work.

Whether you’re just starting your AI journey or looking to scale existing initiatives, you’ll leave with actionable patterns, guardrails, and next steps to navigate the evolving landscape of AI-powered employee service with confidence.

Attendees will walk away with:

• Clear mental model of AI agents in service management: What AI agents are (and are not) good at in employee support scenarios.

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  Real Rovo Service use cases and pro tips: Get the wheels turning on ways your team can use AI and learn the ins and outs of how to take Rovo Service usage from pilot to best practice.

• A practical deployment playbook: Step‑by‑step guidance to roll out AI agents, including data, configuration, and guardrails.

*Note: this is submitted as a breakout but would do well as a learning session or hands on lab. A version of this has been run as a learning session at the past several Team events to packed rooms and with great attendee satisfaction scores (Over 1000 registrants at last years Team Anaheim!).