In this session, we’ll dive deep into the art of the possible with custom Rovo Agents to show how you can scale self-service and reduce inbound support tickets through knowledge- and scenario-based experiences. Learn how to create agents that guide customers to faster resolutions, improving deflection while maintaining a high-quality support experience. We’ll also demonstrate how Atlassian’s own IT team is using Rovo to streamline key support workflows like ticket classification and response.

Key takeaways:

• Learn the steps to design, launch, and optimize AI agents that enable seamless self-service deflection.
• Get practical tips for measuring AI agent impact: MTTR, employee satisfaction, and more.
• See real-world examples of how Atlassian uses Rovo to accelerate agent productivity.