Delays in ticket handoffs can stall progress and frustrate teams—often because tickets lack the information needed for the next engineer to take action. In this session, learn how Rivian, in conjunction with Advisory Services, deployed a robo-agent that proactively reviews tickets stuck in initial status, analyzes their content, and prompts submitters with targeted questions to fill in gaps. Running as a scheduled automation, this readiness checker ensures every ticket is actionable, reducing idle time and accelerating delivery.
We’ll explore the common pain points in ticket handoffs, show how the AI agent works in practice, and share quantifiable improvements in cycle time and team satisfaction. Attendees will gain practical guidance on implementing similar automations, leveraging AI to boost efficiency, and ensuring work flows smoothly across teams.