Back
bg-track-icon
Theater
Tuesday, May 5, 2026, 4:30 PM - 4:45 PM at Expo Theater A

AI-driven incident prevention with Jira Service Management

Prithwish Basu
Prithwish Basu, Senior Product Manager, Atlassian

Prevent major incidents faster with Jira Service Management’s incident prevention, AI-driven change risk assessment, and actionable post-incident reviews (PIRs).

See how Jira Service Management’s AI capabilities reveal hidden risks, block risky changes, and turn PIRs into developer tasks and code.

Key takeaways:

  • Detect hidden technical, operational, compliance, and business risks in changes
  • Get AI-generated mitigation suggestions in Jira Service Management
  • Using PIRs to prevent incidents.
Tags
Apps & Collections
Bitbucket, Jira, Jira Service Management, Rovo, Service Collection, Software Collection, Rovo Dev
Deployment Method
Cloud
Intended Audience
IT Professionals, Builders
Learning Level
Intermediate, Advanced
Topics
Service Management & Operations, Custom AI Workflows
Duration
15 min