Learn how the BBC IT team transformed their support experience with a video-first approach that’s redefining what modern IT onboarding and self-service looks like at an enterprise scale. See how they built a comprehensive Loom video library, covering everything from JSM self-service portal walkthroughs to Jira template guides and Loom onboarding itself. Learn more on how they’ve created short-form video responses to the most common service desk questions, how they use Rovo to automatically turn session transcripts and FAQs into structured Confluence pages, all while the team scaled their support without scaling their headcount.