AI experiences succeed or fail in the interaction details: how people ask, how systems respond, and how teams stay in control. In this session, David Hoang shares a practical set of AI UX guidelines and reusable interaction patterns for designing prompts, copilots, and agents that feel clear, trustworthy, and human. You’ll leave with concrete do’s and don’ts and examples you can apply immediately to improve quality, reduce risk, and build confidence in AI-powered workflows.