Theater session
Tuesday, April 8, 2025, 4:30 PM - 4:45 PM

How Thumbtack achieved next-level automation

Join Thumbtack to discover how Jira Service Management can help your organization shift into overdrive and provide customers with rapid request resolutions and seamless experiences. We'll share how we leveraged Automation, Assets, and Okta to streamline workfl...Show more

Chris Bocage (Thumbtack)

Theater session
Tuesday, April 8, 2025, 7:00 PM - 7:15 PM

5 insights from our State of AI in Service Management report

Our survey of ITSM practitioners revealed how organizations are harnessing AI to elevate their service operations, boost efficiency, and delight customers. Whether you're at the beginning of your AI journey or looking to optimize existing implementations, we'l...Show more

Oye Phil (Atlassian)

Breakout
Online
Wednesday, April 9, 2025, 11:00 AM - 11:45 AM

The Assets advantage: How Lucid Motors streamlined processes across teams

Do you ever work with different departments for tasks like onboarding an employee, tracking the history of parts, or coordinating use of shared equipment? Join us to see how Lucid Motors’s Hardware Engineering department implemented Assets in Jira Service Mana...Show more

Doro Linneweber (Atlassian), Felipe Luisi (Lucid Motors)

Learning session
Wednesday, April 9, 2025, 11:00 AM - 12:30 PM

AI and automation in Jira Service Management

AI is reshaping service management. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. In this learning session, you'll explore automation features in Jira Service Management to stre...Show more

Abhinaya Sinha (Atlassian), Nicole Pitaro (Atlassian), Oye Phil (Atlassian)

Theater session
Wednesday, April 9, 2025, 12:30 PM - 12:45 PM

Do more with your data using Assets Data Manager

Whether you're aiming to simplify data management or elevate your reporting, this session provides an overview of how your team can use Assets Data Manager Key Takeaways: See how to consolidate disparate data sources into a single, golden record Understand t...Show more

Mike Jones (Atlassian)

Theater session
Wednesday, April 9, 2025, 1:00 PM - 1:15 PM

The chicken and eggs of service management

We all know that feeling when trying to improve service management - what do you change first - it's like the classic "chicken or egg" dilemma! Join this session and let's explore some practical ways to adjust your current practices and create a more streamlin...Show more

Phill Fox (The Adaptavist Group)

Breakout
Wednesday, April 9, 2025, 1:30 PM - 2:15 PM

Reduce the noise and calm the IT ops chaos with AI

Early adopters of AI in Jira Service Management report a 90% reduction in alert noise, rapid resource retrieval in 6 seconds, and 7x faster creation of PIRs post-incident. This session explores how AI streamlines incident response and orchestration, enabling o...Show more

Jason D Cruz (Atlassian), Kate Clavet (Atlassian)

Super session
Online
Wednesday, April 9, 2025, 2:30 PM - 3:00 PM

End bad service management now

Tired of bad service management holding you back? Join this session to discover how Jira Service Management, our AI-powered ITSM solution, can help you eliminate bad service management (BSM) for good. Get a firsthand look at the latest innovations in AIOps, HR...Show more

Avani Prabhakar (Atlassian), Bruce Randall (Atlassian), Shamik Sharma (Atlassian)

Breakout
Wednesday, April 9, 2025, 3:30 PM - 4:15 PM

Supercharge your customer service with AI & Atlassian

Deliver customer service that’s not just fast—but truly intelligent. Discover how Atlassian’s AI platform, fueled by real data and deep context, helps teams provide more personalized support while automating workflows and accelerating resolution times. Join us...Show more

Vincent Wong (Atlassian)

This session explores Atlassian's use of Jira Service Management to streamline operations and enable self-service capabilities. Learn how AI-driven features like Virtual Service Agent and AI Answers are reducing resolution times while maintaining accuracy and ...Show more

Andi Breslin (Atlassian), Sarah Scaife (Atlassian)

Theater session
Wednesday, April 9, 2025, 5:45 PM - 6:00 PM

Supercharge developer workflows with Jira Service Management

Development and engineering teams must prioritize and streamline the flow of work that matters while increasing visibility and collaboration with IT operations. In this talk, learn how development and engineering teams can use Jira Service Management to improv...Show more

Jeremy Cooley (Atlassian)

Breakout
Thursday, April 10, 2025, 10:15 AM - 11:00 AM

How iFood accelerates incident resolution with Jira Service Management

Reduce your mean time to resolve incidents with Jira Service Management's new IT Operations experience. We'll walk through practical tips for leveraging Assets, automation, AI and other capabilities for faster incident detection, response, and resolution. You'...Show more

Deeksha Rustagi (Atlassian), Eugenio Onofre (iFood)

Panel
Thursday, April 10, 2025, 11:30 AM - 12:15 PM

How Signet Jewelers modernized ITSM with Jira Service Management

In this session, leaders at Signet Jewelers will discuss their journey transitioning from ServiceNow to Jira Service Management. They'll share the challenges they faced, the solutions they implemented, and the positive outcomes they've seen. Learn how Jira Ser...Show more

Alex Bingham (Isos Technology), Jason Bartholomew (Signet Jewelers), Sumit Shah (Signet Jewelers)

Roundtable
Thursday, April 10, 2025, 11:30 AM - 12:15 PM

Beyond IT: The power of Assets across the enterprise

The roundtable sessions at Team '25 are designed to be participatory, with a focus on discussion and engagement. Seating is limited to 100 on a first-come, first-serve basis. Format: Each roundtable lasts 45 minutes and includes a moderator and facilitators at...Show more

Doro Linneweber (Atlassian), Justin King (Atlassian), Mike Jones (Atlassian)

Theater session
Thursday, April 10, 2025, 1:00 PM - 1:15 PM

Cure IT support headaches with Microsoft Teams and Jira Service Management

The IT support painkiller combo: Microsoft Teams + Jira Service Management. In this session, we'll show how chat-based support with Teams enables faster resolutions and happier customers, all while maintaining full transparency. Discover built-in automations, ...Show more

Andreas Schmidt (yasoon GmbH)

With a rapidly expanding retail footprint, a recent investment round, and enthusiastic customer base, Vuori needed a service management solution that could scale with them. This in-depth session will explore how Vuori manages the employee experience from onboa...Show more

Alex Stillings (Vuori Clothing), Sam Knight (Atlassian)

No silos, no bottlenecks: learn how you can use Jira Service Management, Compass, and Bitbucket to keep dev and ops in sync when it matters most. In this session, we’ll share how teams can partner to share alert context, deploy fixes quickly, and manage servic...Show more

Aditya Mani (Atlassian)

Theater session
Tuesday, April 8, 2025, 4:30 PM - 4:45 PM

How Thumbtack achieved next-level automation

Join Thumbtack to discover how Jira Service Management can help your organization shift into overdrive and provide customers with rapid request resolutions and seamless experiences. We'll share how we leveraged Automation, Assets, and Okta to streamline workfl...Show more

Chris Bocage (Thumbtack)

Theater session
Tuesday, April 8, 2025, 7:00 PM - 7:15 PM

5 insights from our State of AI in Service Management report

Our survey of ITSM practitioners revealed how organizations are harnessing AI to elevate their service operations, boost efficiency, and delight customers. Whether you're at the beginning of your AI journey or looking to optimize existing implementations, we'l...Show more

Oye Phil (Atlassian)

Tue Apr 8
4:30 pm - 4:45 pm
Tue Apr 8
4:30 pm-
4:45 pm
Theater session
How Thumbtack achieved next-level automation
Chris Bocage (Thumbtack)
Tue Apr 8
7:00 pm - 7:15 pm
Tue Apr 8
7:00 pm-
7:15 pm
Theater session
5 insights from our State of AI in Service Management report
Oye Phil (Atlassian)
Breakout
Online
Wednesday, April 9, 2025, 11:00 AM - 11:45 AM

The Assets advantage: How Lucid Motors streamlined processes across teams

Do you ever work with different departments for tasks like onboarding an employee, tracking the history of parts, or coordinating use of shared equipment? Join us to see how Lucid Motors’s Hardware Engineering department implemented Assets in Jira Service Mana...Show more

Doro Linneweber (Atlassian), Felipe Luisi (Lucid Motors)

Learning session
Wednesday, April 9, 2025, 11:00 AM - 12:30 PM

AI and automation in Jira Service Management

AI is reshaping service management. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. In this learning session, you'll explore automation features in Jira Service Management to stre...Show more

Abhinaya Sinha (Atlassian), Nicole Pitaro (Atlassian), Oye Phil (Atlassian)

Theater session
Wednesday, April 9, 2025, 12:30 PM - 12:45 PM

Do more with your data using Assets Data Manager

Whether you're aiming to simplify data management or elevate your reporting, this session provides an overview of how your team can use Assets Data Manager Key Takeaways: See how to consolidate disparate data sources into a single, golden record Understand t...Show more

Mike Jones (Atlassian)

Theater session
Wednesday, April 9, 2025, 1:00 PM - 1:15 PM

The chicken and eggs of service management

We all know that feeling when trying to improve service management - what do you change first - it's like the classic "chicken or egg" dilemma! Join this session and let's explore some practical ways to adjust your current practices and create a more streamlin...Show more

Phill Fox (The Adaptavist Group)

Breakout
Wednesday, April 9, 2025, 1:30 PM - 2:15 PM

Reduce the noise and calm the IT ops chaos with AI

Early adopters of AI in Jira Service Management report a 90% reduction in alert noise, rapid resource retrieval in 6 seconds, and 7x faster creation of PIRs post-incident. This session explores how AI streamlines incident response and orchestration, enabling o...Show more

Jason D Cruz (Atlassian), Kate Clavet (Atlassian)

Super session
Online
Wednesday, April 9, 2025, 2:30 PM - 3:00 PM

End bad service management now

Tired of bad service management holding you back? Join this session to discover how Jira Service Management, our AI-powered ITSM solution, can help you eliminate bad service management (BSM) for good. Get a firsthand look at the latest innovations in AIOps, HR...Show more

Avani Prabhakar (Atlassian), Bruce Randall (Atlassian), Shamik Sharma (Atlassian)

This session explores Atlassian's use of Jira Service Management to streamline operations and enable self-service capabilities. Learn how AI-driven features like Virtual Service Agent and AI Answers are reducing resolution times while maintaining accuracy and ...Show more

Andi Breslin (Atlassian), Sarah Scaife (Atlassian)

Breakout
Wednesday, April 9, 2025, 3:30 PM - 4:15 PM

Supercharge your customer service with AI & Atlassian

Deliver customer service that’s not just fast—but truly intelligent. Discover how Atlassian’s AI platform, fueled by real data and deep context, helps teams provide more personalized support while automating workflows and accelerating resolution times. Join us...Show more

Vincent Wong (Atlassian)

Theater session
Wednesday, April 9, 2025, 5:45 PM - 6:00 PM

Supercharge developer workflows with Jira Service Management

Development and engineering teams must prioritize and streamline the flow of work that matters while increasing visibility and collaboration with IT operations. In this talk, learn how development and engineering teams can use Jira Service Management to improv...Show more

Jeremy Cooley (Atlassian)

Wed Apr 9
11:00 am - 11:45 am
Wed Apr 9
11:00 am-
11:45 am
Wed Apr 9
11:00 am - 12:30 pm
Wed Apr 9
11:00 am-
12:30 pm
Learning session
AI and automation in Jira Service Management
Abhinaya Sinha (Atlassian), Nicole Pitaro (Atlassian), Oye Phil (Atlassian)
Wed Apr 9
12:30 pm - 12:45 pm
Wed Apr 9
12:30 pm-
12:45 pm
Theater session
Do more with your data using Assets Data Manager
Mike Jones (Atlassian)
Wed Apr 9
1:00 pm - 1:15 pm
Wed Apr 9
1:00 pm-
1:15 pm
Theater session
The chicken and eggs of service management
Phill Fox (The Adaptavist Group)
Wed Apr 9
1:30 pm - 2:15 pm
Wed Apr 9
1:30 pm-
2:15 pm
Wed Apr 9
2:30 pm - 3:00 pm
Wed Apr 9
2:30 pm-
3:00 pm
Super session Online
End bad service management now
Avani Prabhakar (Atlassian), Bruce Randall (Atlassian), Shamik Sharma (Atlassian)
Wed Apr 9
3:30 pm - 4:15 pm
Wed Apr 9
3:30 pm-
4:15 pm
Wed Apr 9
5:45 pm - 6:00 pm
Wed Apr 9
5:45 pm-
6:00 pm
Theater session
Supercharge developer workflows with Jira Service Management
Jeremy Cooley (Atlassian)
Breakout
Thursday, April 10, 2025, 10:15 AM - 11:00 AM

How iFood accelerates incident resolution with Jira Service Management

Reduce your mean time to resolve incidents with Jira Service Management's new IT Operations experience. We'll walk through practical tips for leveraging Assets, automation, AI and other capabilities for faster incident detection, response, and resolution. You'...Show more

Deeksha Rustagi (Atlassian), Eugenio Onofre (iFood)

Panel
Thursday, April 10, 2025, 11:30 AM - 12:15 PM

How Signet Jewelers modernized ITSM with Jira Service Management

In this session, leaders at Signet Jewelers will discuss their journey transitioning from ServiceNow to Jira Service Management. They'll share the challenges they faced, the solutions they implemented, and the positive outcomes they've seen. Learn how Jira Ser...Show more

Alex Bingham (Isos Technology), Jason Bartholomew (Signet Jewelers), Sumit Shah (Signet Jewelers)

Roundtable
Thursday, April 10, 2025, 11:30 AM - 12:15 PM

Beyond IT: The power of Assets across the enterprise

The roundtable sessions at Team '25 are designed to be participatory, with a focus on discussion and engagement. Seating is limited to 100 on a first-come, first-serve basis. Format: Each roundtable lasts 45 minutes and includes a moderator and facilitators at...Show more

Doro Linneweber (Atlassian), Justin King (Atlassian), Mike Jones (Atlassian)

Theater session
Thursday, April 10, 2025, 1:00 PM - 1:15 PM

Cure IT support headaches with Microsoft Teams and Jira Service Management

The IT support painkiller combo: Microsoft Teams + Jira Service Management. In this session, we'll show how chat-based support with Teams enables faster resolutions and happier customers, all while maintaining full transparency. Discover built-in automations, ...Show more

Andreas Schmidt (yasoon GmbH)

With a rapidly expanding retail footprint, a recent investment round, and enthusiastic customer base, Vuori needed a service management solution that could scale with them. This in-depth session will explore how Vuori manages the employee experience from onboa...Show more

Alex Stillings (Vuori Clothing), Sam Knight (Atlassian)

No silos, no bottlenecks: learn how you can use Jira Service Management, Compass, and Bitbucket to keep dev and ops in sync when it matters most. In this session, we’ll share how teams can partner to share alert context, deploy fixes quickly, and manage servic...Show more

Aditya Mani (Atlassian)

Thu Apr 10
10:15 am - 11:00 am
Thu Apr 10
10:15 am-
11:00 am
Breakout
How iFood accelerates incident resolution with Jira Service Management
Thu Apr 10
11:30 am - 12:15 pm
Thu Apr 10
11:30 am-
12:15 pm
Roundtable
Beyond IT: The power of Assets across the enterprise
Doro Linneweber (Atlassian), Justin King (Atlassian), Mike Jones (Atlassian)
Panel
How Signet Jewelers modernized ITSM with Jira Service Management
Alex Bingham (Isos Technology), Jason Bartholomew (Signet Jewelers), Sumit Shah (Signet Jewelers)
Thu Apr 10
1:00 pm - 1:15 pm
Thu Apr 10
1:00 pm-
1:15 pm
Theater session
Cure IT support headaches with Microsoft Teams and Jira Service Management
Andreas Schmidt (yasoon GmbH)
Thu Apr 10
2:00 pm - 2:45 pm
Thu Apr 10
2:00 pm-
2:45 pm
Thu Apr 10
3:15 pm - 4:00 pm
Thu Apr 10
3:15 pm-
4:00 pm
Breakout
Bridging the dev and ops divide: Unify workflows with Jira Service Management, Compass, and Bitbucket
Aditya Mani (Atlassian)

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