Rick Westbrock is a Principal Engineer at 24 Hour Fitness on the Application Engineering team. He has worked in information technology for over 25 years. His experience includes enhancing vendor delivered ITSM products as well as building custom applications on their platforms. This development work also required him to act as the business analyst to gather end user requirements from his internal customers. Rick takes great pride in extensively documenting his applications in order to make it easy for others to operate them.