Liz is a Service Operations Manager at OVO, supporting teams to make data-informed decisions about designing, running and understanding the performance of tech services.
She’s passionate about improving customer experience by enabling product and engineering teams to focus on what they do best. Liz is currently leading a range of initiatives, from democratising data in Compass to using Atlassian Analytics to drive a shift left in support.
For the last 25 years Liz has enjoyed technical, sales and service roles; when there’s a customer to keep happy or a problem to solve she’s excited to make a difference.