Eugenio is an ITSM specialist with over 15 years of experience in IT Support, specializing in critical incident management, production environment stability, and observability. Expertise includes effective crisis management and maintaining production stability through advanced observability tools and standards. Focused on building high-performance, autonomous teams by leveraging individual strengths and fostering strong engagement with business areas, driving a culture of operational excellence, balancing performance with cost-efficiency.
Grounded in ITIL principles, Eugenio believes a solid support team is built on three key pillars: people, process, and tooling, continuously enhancing Production Support environments.