Greg Guertin is a dynamic ITSM leader who specializes in turning complex service management challenges into streamlined, high-performing solutions. With over 16 years of IT experience — including a decade focused exclusively on ITSM — Greg has led large-scale platform transformations, complex integrations, and high-pressure migrations across industries.
Known for his clear communication style and hands-on expertise, Greg bridges the gap between business vision and technical execution. Whether guiding organizations off legacy platforms like Cherwell or architecting modern solutions like Jira Service Management, he delivers practical insights, real-world strategies, and measurable results.