Colleen Blake is Chief Operations Officer at ServiceRocket, where she leads global operations and drives company-wide alignment across people, process, and technology. With 20+ years spanning HR, IT, Services, and Product in enterprise tech, Colleen brings a uniquely integrated lens to leadership — especially in distributed, fast-scaling environments.A champion of async-first communication, she's seen firsthand how tools like Loom transform how leaders cascade information, delegate with clarity, and build trust across global teams. At ServiceRocket, she puts these practices into action daily with a worldwide team of Rocketeers and customers.