IS Senior Manager at L.L.Bean leading the Enterprise Service & Productivity team within Information Services. Responsible for enterprise service and productivity platforms, infrastructure project management, and service management capabilities that support large‑scale, cross‑functional teams. I bring deep experience leading enterprise modernization and transformation initiatives, including Business Transformation, Intranet Modernization, and Serviced Management Modernization. My work focuses on improving how teams plan, collaborate, manage work, and deliver value through clear processes, strong service management practices, and well‑governed platforms. I enjoy sharing practical insights on aligning service management with business outcomes, and enabling teams through the right combination of tools, governance, and culture.
Adept Information Technology leader with 20+ years of experience in optimizing enterprise systems and digital platforms across application and infrastructure ecosystems. Proven success in using strategic and change management strategies to influence organizational transitions, reduce operational costs through platform implementations and process automation, and improve employee job satisfaction. Collaborative leader aligning technology with business goals while maintaining strict adherence to IT security standards.