Chance Webb is a Technical Customer Success Manager (AI) at Atlassian, based in Austin, Texas. She helps organizations turn AI curiosity into AI strategy - from data foundations and connected systems to agents and adoption playbooks that make Rovo a force multiplier across the Atlassian ecosystem and beyond.With over a decade of experience spanning customer success, implementation, enterprise account strategy, and AI, she brings a unique blend of strategy, hands-on building, and enablement to every engagement. Chance is a multi-faceted thinker, focused on why AI pilots stall and how to turn them into measurable business impact.She believes work wins and learning accelerate exponentially when the road to victory is paved in laughter, so on and off the stage she builds her agents with personalities - accents, themes, and the occasional hidden talent - and landed on Atlassian’s AI team because she just couldn’t stop tinkering. Her philosophy: if there’s room for fun, use it - because smiles drive more adoption than a strategy page ever will!