John is a Senior Solutions Engineer at Atlassian, with a background in Software Development and IT Operations. He previously held several positions as a contractor for the federal government, working on various application security and agile software development teams. For the past several years, John has acted as both a Customer Success Manager and Solutions Engineer at Opsgenie, where he built custom solutions for customers, assisted in the integration of various monitoring, ITSM, and ticketing tools, and provided technical support to the Opsgenie sales team. At Atlassian, his mission is to utilize his technical expertise to support Atlassian customers in both the pre-sales and post-sales processes, as well as provide feedback to product development.