Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
I need help in creating and managing ideas board and roadmap within discovery projects. Can someone share their already setup discovery project idea or a sample screenshot will also work for referenc...
We have a custom asset field that is working as it should. What we need to be able to do is display all of the records - based on an AQL filter used on the custom field. The way it works ...
I have built out a MS form > Power automate >JIRA automation. flow that creates/raised new JIRA issues via Power automate HTTP Post webhooks. In my MS forms I have the option to attach images. ...
Hi, I try to do an automatization and im doing a lookobject list to get data from.CMDB. But i dont know how to acces to an atribute current index to keep the value in a variable. I have try with t...
Hello, trying to figure out why a certain field disappears when the JSM issue is set to done. I have checked that it is associated to the necessary screens and the find your field check says there ar...
Hi All, We have an SLA configuration for Initial Communication and Resolution, but we also have third criteria (Progress Updates). As an example: High Priority | Initial Communication | Pro...
I am currently working on adding validators in so that certain fields have to be populated in order for a ticket to move to the next status which I have managed to do, but I am facing an issue where ...
I'm trying to create an intake form using JSM that replicates one in a different Jira cloud instance. The problem is trying to get the description field pre-populated with prompts for the customer to...
Hi team, I was trying to set up SLAs in our Jira Service Management Project, but I had some problems with my first one because we want it to finish counting when: A custom field has a value (singl...
I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the com...
Hello all, I am trying to create a report in Jira Service Desk - based on user details. We have pulled in extra details with the user from our IDP (identity provider like Okta) - things s...
Hi dear Colleagues, Can you suggest any add-on, that provides possibility to have custom banner with HTML script, like https://jibrok.com/docs/message-field/overview/ this plugin for Jira Clo...
Hi there, following situation: I have a group-picker field and want to send an email to the group when the field has changed. I know how to do this via automation. But: The email does not go to the...
As of yesterday (5/2/24) I have noticed that just on my laptop when scrolling down to the bottom of the page, there is an additional white space that shows a gap of nothing but just white blank space...
I have an automations that uses a JQL query that looks like this: {{issue.Selection Field.value.toUpperCase().abbreviate(8)}} It works absolutely fine. However, it ends up leaving the "..." at th...
Hi Community, We have a lot of configured scheduled Assets imports running everyday several times due day If we need to disable them temporarily - we would like to avoid going through dozen of Obje...
how to capture the specif text from Email (Descrption to Custom field using Jira automation example: Weekly check completed with faults: Room: STA Meeting Room Location: Stalli...
Hi, we have an issue with Assets. The loading of the object view of one certain object with a lot of relationships to other objects throws an error. We can see all (other) data of the object, but th...
Originally, I was trying to automize Opsgenie alert linking to JSM incidents, following this guide: Auto Link Alerts to Jira Service Management Incide... - Atlassian Community The final step ke...
Hi, I need to create automation where approved ticket starts automation where the filled out form from the ticket is attached to outgoing email.
If I rename an Organisation in a Service Project, will I need to update any filter where that Organisation is mentioned, or will Jira just auto update them?
I am trying creating dashboard in JIRA where in i am not able to find Affect Version value in x or y axis. I need this value to create the graph in dashboard.
Dear Colleagues, we figured out, that when adding a comment in jira + setting the status on Jira from Status X to another Status, only one automation rule can be started, the second automation rule ...
hi there, whenever we send mails from Ahri.org, we get a bounced e-mail feedback. i have performed a message trace and our smart host Mimecast is delivering mails to Jira ...
I had just started exploring JSM and came across the article below about Team Operations. I would like to use the feature, but I'm not able to find the 'operations' option following the instructions ...
User | Count |
---|---|
24 | |
17 | |
16 | |
9 | |
8 | |
7 |
Subject | Author | Posted |
---|---|---|
yesterday | ||
yesterday | ||
yesterday | ||
yesterday | ||
yesterday |