Thursday, April 7, 2022 PST
Thursday, April 7, 2022 PST
inĀ Venetian IĀ 
ITSM
Practice innovations for operations teams working in Jira Service Management

This session will cover how high-performing operations teams leverage Jira Service Management. Starting with a major incident, Paul Buffington will share how teams come together across touch points and their post-incident review process. He'll also cover how teams use risk assessment, automation, and integration of CI/CD pipelines to streamline change management practices.

Session type
Product or solution breakout
Primary Atlassian product focus of the presentation
Jira Service Management
Solution focus
ITSM
Primary deployment method focus (please select all that apply)
Both Self-Hosted and Cloud
Session theme
ITSM
Session Length
32:56

Practice innovations for operations teams working in Jira Service Management

This session will cover how high-performing operations teams leverage Jira Service Management. Starting with a major incident, Paul Buffington will share how teams come together across touch points and their post-incident review process. He'll also cover how teams use risk assessment, automation, and integration of CI/CD pipelines to streamline change management practices.

Practice innovations for operations teams working in Jira Service Management sessions