Paul Buffington is a transformational leader in Service Management, recognized for driving technology and operational excellence across global enterprises. With over 15 years of enterprise consulting experience—including the past decade at Atlassian—Paul partners with organizations to embrace modern Systems of Work that transform how service teams operate and deliver value. His expertise spans agile methodologies, DevOps frameworks, and ITIL4 practices, enabling organizations to boost operational efficiency, enhance team agility, and accelerate service delivery.
Throughout his career, Paul has guided Fortune 100 enterprises and industry leaders through complex service management transformations, helping them adopt innovative practices and achieve lasting results. He is passionate about empowering teams to co-create value, foster continuous improvement, and realize the full potential of modern service management solutions.
Before his journey in technology, Paul served thirteen years as an enlisted aviator with the United States Coast Guard, where he gained invaluable insights into teamwork and high-stakes operations. Today, he enjoys life on the Oregon coast with his family and their golden retrievers, exploring the beauty of the Pacific Northwest.